Last updated: July 2026
These Terms and Conditions ("Terms") apply whenever you use www.shutters.ae, request a quotation, book a free design visit, or place an order with Shutters Dubai. By using our website or placing an order with us, you agree to these Terms.
We supply and install made-to-measure plantation wooden shutters for homes and businesses across Dubai and the UAE, including full height, bay window, tracked, special shape, solid panel, tier on tier, louvered, indoor and outdoor shutters.
We offer a free, no-obligation home design visit. One of our specialists will visit at a time that suits you, take accurate measurements, show you samples, and talk you through styles, materials, and colours. Following the visit, we'll provide a quotation in UAE dirhams (AED) with no hidden charges.
A quotation is valid for the period stated on it. Prices may change after this if you place your order later. Booking a design visit does not commit you to placing an order.
Because every shutter we make is built to measure for your specific windows, we'll ask you to confirm your order and accept the final measurements and specifications before production begins. Deposits paid after order confirmation are generally non-refundable once production has commenced because each shutter is manufactured specifically for your order.
Please check your quotation, measurements, colour and style choices carefully before confirming, since production only starts once your order is confirmed.
As our shutters are manufactured specifically to your window sizes and chosen specification, once production has started, we are unable to accept cancellations or offer a refund simply because you've changed your mind, except where required by law. This does not affect your rights if a product is faulty, damaged, or doesn't match what was agreed.
If you need to cancel or amend your order before production begins, please contact us as soon as possible on 04 393 3242 or cs@shutters.ae, and we'll make reasonable efforts to help.
We'll give you an estimated lead time for manufacture and installation when you place your order. Lead times are estimates and may vary depending on the product, customisation, and factory production schedules. We'll keep you updated and agree on a suitable installation date with you in advance.
You'll need to make sure our installation team has reasonable access to your property, and that windows are ready for fitting on the agreed date. If access isn't available and we need to rearrange, this may affect your installation date.
We provide a five-year warranty on our shutters, covering manufacturing defects in materials and workmanship. If something goes wrong, we aim to visit within one working day and resolve the issue on the spot wherever we can. If parts are needed, we'll source them and complete the repair as quickly as possible.
The warranty does not cover damage caused by misuse, accidents, water damage, fire, flooding, extreme humidity, misuse of cleaning chemicals, normal fading due to sunlight, unauthorised repairs or alterations, normal wear and tear, or issues caused by building movement or works carried out by others after installation.
If your shutters arrive damaged, are faulty, or don't match what you ordered, please tell us as soon as possible on 04 393 3242 or cs@shutters.ae. Depending on the issue, we'll offer a repair, replacement, or other suitable remedy in line with UAE consumer protection law.
We accept the payment methods agreed with you at the time of quotation, which may include cash, card, and bank transfer. All prices are quoted in AED and include the charges agreed at the time of quotation, with no hidden fees added afterwards. Ownership of the shutters passes to the customer only after full payment has been received.
To help us deliver the right product and service, please provide accurate information about your property and requirements, let us know promptly of any access restrictions or building rules (for example, in shared buildings), and make sure someone authorised is available at the agreed appointment and installation times.
We aim to provide a reliable, high-quality service, but we don't exclude or limit our liability for anything that can't be excluded or limited under UAE law, including liability for fraud or for death or personal injury caused by our negligence. Beyond this, our liability is limited to the value of your order.
We're not responsible for delays or failures caused by events outside our reasonable control, such as shipping delays, extreme weather, or circumstances affecting our factory or suppliers. If installation is delayed for reasons outside our control, including restricted access or unfinished building works, additional storage or return visit charges may apply where reasonable.
The content on shutters.ae, including text, images and designs, is owned by Shutters Dubai or licensed to us. You're welcome to share links to our site, but please don't copy or reuse our content without asking us first. While we make every effort to ensure the information on our website is accurate, specifications, prices, and product availability may change without notice.
If you're unhappy with any part of our service, please contact us directly on 04 393 3242 or cs@shutters.ae so we can put things right. If we can't resolve a complaint between us, you may also raise it with the relevant UAE consumer protection authority.
These Terms are governed by the laws of the United Arab Emirates, and any dispute will be subject to the jurisdiction of the courts of Dubai.
We may update these Terms from time to time, for example, if our services or the law changes. The current version will always be available on this page with its update date. Terms in place at the time you place an order will apply to that order.
Shutters Dubai
S – 33 22nd St – Al Quoz – Al Quoz Industrial Area 4 – Dubai – UAE
Phone: 04 393 3242
WhatsApp: +971 52 531 1513
Email: cs@shutters.ae