Frequently Asked Questions

We are Dubai's trusted plantation wooden shutter experts, supplying made-to-measure solid basswood, PVC and MDF shutters throughout Dubai and the UAE, having served hundreds of satisfied homes and businesses.

Our showroom is at S-33, 22nd Street, Al Quoz Industrial Area 4, Dubai, UAE. We also offer a free, no-obligation home design visit anywhere across Dubai and the wider UAE, with samples to view.

We're open from 9:00am to 10:00pm every day of the week. You can call us on 04 393 3242, message us on WhatsApp at 052 531 1513, or email cs@shutters.ae, and our friendly team will respond quickly.

Our solid basswood shutters efficiently block Dubai's heat, are simple to clean, and let you adjust room light easily. They add lasting style, and waterproof options are available for bathrooms.

Yes. Every shutter installation is backed by a full 5-year warranty, giving you complete peace of mind on both the quality of the solid wood shutters themselves and the precision of our workmanship.

Simply call us on 04 393 3242, send a message to our WhatsApp on 052 531 1513, or fill in the "Book a Free Design Visit" form on our website, and our team will arrange a convenient time for you.

Yes, it is completely free. Our home design visit carries absolutely no obligation and no pressure, in line with our policy, so you only ever receive our honest, expert advice and our very best care.

Our design expert visits your home with a full range of samples, measures your windows accurately, helps you choose the right materials and colours, and then provides an instant, no-obligation quote.

Nothing at all is required from you. Just let us know a time that suits you and which rooms you'd like shutters for. Our designer brings all the samples and handles every measurement on your behalf.

We operate from 9:00am-10:00pm, seven days a week. Simply let us know your preferred time slot when booking and our team will do their very best to accommodate your schedule and availability.

One of our experienced interior design experts will visit you, bringing a full range of shutter samples along with them to guide your choices on material, style, colour, and the right shutter type.

Yes. After carefully measuring your windows, our expert provides an instant, no-obligation quotation right there during the visit, so you know the exact price before making any decision whatsoever.

No, none at all. We follow a strict no-obligation and no-pressure policy, so you can take all the time you need and choose to go ahead only when you feel completely comfortable and ready to do so.

Most home visits take around an hour, though this depends on the number of windows and rooms involved. We always make sure that every question you have is fully answered before our expert leaves.

Absolutely. Our team of designers is on hand to help with both material and colour selection, and our service lets us match your chosen paint colour effortlessly for a truly seamless look.

We supply a complete range, including full-height, tier-on-tier, bay-window, tracked, special-shape, solid-panel, and wood-louvered shutters, plus indoor and outdoor options, all made to measure.

We offer shutters in a range of materials to suit different spaces and requirements. Basswood is our premium option and is ideal for most interior applications. MDF is a cost-effective choice for small to medium-sized windows. For bathrooms, kitchens, and other wet areas, we recommend PVC shutters, while our outdoor shutters are made from durable aluminium with a protective powder-coated finish for long-lasting performance.

Yes. Our bathroom and kitchen shutters are made from water-resistant PVC, making them ideal for areas with high humidity and moisture. They are designed to withstand everyday exposure to steam and water while maintaining the appearance of traditional painted wood shutters.

Yes, certainly. Our special shape shutters are custom-built to fit arches, circles, triangles, and other non-standard windows throughout your home, ensuring a precise fit no matter the shape involved.

Every single shutter we supply is made to measure for a perfect, tailored fit to your windows, and is then expertly installed in your Dubai home with care and precision by our trained, professional team.

Yes. We provide a complete end-to-end service that takes you from the initial consultation right through to installation, fitting every shutter with genuine care and precision for a flawless finish.

Our expert takes precise, professional measurements during your free home design visit, which ensures that each made-to-measure shutter fits your window perfectly and neatly when installation day arrives.

Yes, absolutely. Our installers are professional, careful, and tidy throughout, and they make a point of leaving your space neat and clean once the shutter installation has been fully completed for you.

The exact timing depends on the number of windows being fitted, but most installations are completed efficiently within a single visit by our skilled, experienced, and fully professional installation team.

After we have measured your windows and confirmed your order, we manufacture your shutters precisely to size in our workshop, and then schedule a convenient installation date that works around your plans.

The price depends on factors like window size, the shutter type you choose, and the finish. Book a free design visit and we'll give you an instant, no-obligation quotation tailored exactly to your home.

Yes. We provide instant, no-obligation quotations during your free home design visit, so you know the exact price upfront with no surprises, helping you make the right choice for your windows in comfort.

No, none. Your quotation covers both your made-to-measure shutters and the professional installation, with everything clearly explained and itemised for you before you decide whether to go ahead at all.

Simply call 04 393 3242, message our WhatsApp on 052 531 1513, or book a free design visit on our website, and we'll provide a detailed, no-obligation quote tailored specifically to your windows.

We accept cash, cheques, bank transfers, and all major credit cards. If you have any questions about payment options, our team will be happy to help.

As all our shutters are made to measure, once the deposit has been made, the drawing will be sent to the factory to prepare a production order. There is a gap or 2-3 days between your deposit and us receiving the official confirmation. In that period, it is possible to cancel with a small cancellation fee, but after the order has been finalised, it cannot be cancelled or refunded.

No problem at all. Thanks to our strict no-obligation and no-pressure policy, you are never committed to anything until you personally choose to confirm and place your order, entirely in your own time.

Our 5-year warranty covers manufacturing faults, so you are fully protected. Just contact us on 04 393 3242 and our team will promptly arrange an inspection plus any necessary repair or replacement.

Simply call us on 04 393 3242, message our WhatsApp on 052 531 1513, or email cs@shutters.ae, and our dedicated customer service team will work with you to resolve any issue as quickly as possible.

Yes, we offer motorisation options so you can adjust your shutters effortlessly at the touch of a button. Ask our designer about powered louvre control during your free, no-obligation design visit.

Motorised shutters let you tilt the louvres using a simple remote or wall switch instead of by hand. They are ideal for large, tall, or hard-to-reach windows where manual operation is inconvenient.

They add real everyday convenience and a premium feel to your home, particularly for tall, wide, or awkwardly placed windows. Our expert will gladly advise whether motorisation suits your space.

Yes. Just like all of our made-to-measure products, motorised shutters are fully backed by our 5-year warranty, giving you complete confidence and lasting peace of mind in your investment for years.